license key activation limit.... but only one MacBook Pro Intel (VM Win11)

mischte

Hi,
i ordered my lic Order #: 29165064, Date: 30 Sep 2026, 6:41.
Objo runs on my MacbookPro Intel under Win11 - Parallels VM. Today I updated to latest version and Objo want to activate again. that happened before at least once after I updated Objo.
Now seems lix limit reached - but I only use Objo on one MacBook Pro!

Garry

Sorry about this. Updating Objo Studio should preserve your activation, so you shouldn’t need to keep entering your licence key.

It looks as though the repeated activations may have filled the available slots, even though you’re using the same Windows installation. I’ll check the activation records against your order and help get you unblocked.

Could you open Settings > Licence, click Export Diagnostics, and send me the resulting text file privately? The report excludes your licence key and personal details. It should help me understand why Studio is no longer recognising the saved activation.

If you remember which version you updated from, that would also be useful.

bgrommes

I have Parallels VM running Windows ARM on my Mac Studio. Now that I have an Intel box to run Windows on, I will let it lapse. I've never tried installing Objo on it, however, I've noticed that every time Parallels auto-updates it asks me all over again for various permissions, such as giving their add-ons access to my Mac desktop.

Therefore, I wonder if some VMs, such as Parallels (and commercial VMs more generally) might at times appear to be a new physical machine due to a VM software upgrade, depending on what fingerprinting the licensing does. Just a thought FWIW.

mischte

Yep, i also feel that VM in general runs Objo perfekt and also very fast. Objo may think , by windows and or parallels updates the install is on a new machine.
But also for that I hope Gerry will find a solution - even if he reset the activation count for such (not many) users back after some time.
PS: I never share my license keys!

mischte

Garry i will send that diagnostics ... seems that Objo can't find some lic file anymore (I only filled out that lecture key in that lic field very time - never hat a file)

Garry

Thanks for sending the diagnostics. They show that Studio currently cannot find its saved activation files. Studio creates those automatically when you activate with your key, so you haven’t missed a step or needed to supply a file yourself.

Running in a VM should not, by itself, require reactivation. Studio uses a saved activation ID rather than checking the VM’s hardware. If the local files are lost, however, activating again can consume another slot while the previous activation remains registered.

Could you confirm:

Did you install the update over the existing installation, or uninstall Studio first?
Have you restored a VM snapshot or reinstalled Windows since activating?
Have any other Studio settings, such as your editor preferences, also reset?

I’ll check the activation records against your order to help get you unblocked. I still need to establish why the saved files are unavailable, because a normal Studio update should preserve them.